Finding a Good IT Managed Services Provider

Research before choosing your IT managed services provider will help you make a smart decision, if only because there are numerous options out there and none are ever the same.

Below are considerations you should make when coming up with your final choice:

Experience

Your IT managed services provider is going to be your end-to-end solutions provider, so if they have inadequate knowledge and experience, there will be a disparity between expected service and services actually provided. If your industry has specific requirements, it is crucial that your IT-MSP understands the importance of such.

Qualified Staff

A well-reputed IT managed services provider has sufficient qualified staff not only for the maintenance of your present structure, but also to encourage you to think forward. We’re all aware that an outsourced IT solutions provider, such as an IT-MSP, caters to more than a single client at a time. With not enough people to manage your current IT needs, how are they supposed to help you grow in the future?

Payment

The three most used payment types are alerting and monitoring only, pay per device, and pay per user.

>> Alerting and Monitoring

In this setup, the provider either performs software updates and sends patches, or forwards the alert to an IT representative at your company who will handle it. This service structure will not solve any issues at hand, but it is a solid and cheaper solution if you have your own IT team.

>> Per Device

In this structure, the customer will be charged according to the total number of devices supported. This is the payment structure that usually gets the most expensive, and that is why it is also the least preferred.

>> Per User

This is the the most preferred pricing model these days mainly due to its flexibility. All devices owned by the user will be covered by the user cost itself. That is clearly very cost-effective.

Communication

As a client of your IT managed services provider, you have the right to know all about the technology you’re using. There are different kinds of clients, ranging from those who just want their issues fixed to those who want to know how these issues were fixed every step of the way. Wherever you fall in this wide spectrum, it is a must that you know your communication options with the IT managed services provider you have chosen.

Trust

Selecting an IT-MSP needs to be viewed as entering into a partnership with the company or even actually hiring someone to be one of your employees. The idea is to choose someone you can trust. Otherwise, they will only turn into a liability, so you’ll need to reconsider and look for other options.

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